From the article:
When we went to our seats, the wait staff let us know that despite the fact that the previews were playing, we wouldn’t know until the movie actually started whether we could see the film or not. If it didn’t work, the screen would just turn black. Luckily, the film went through without a hitch.
Yeah I doubt it’s much of that considering their crappy home brewed website without any type of real portal system. you literally have to email them a picture of your old bottle to get a refill. It’s almost a WordPress website. Almost. I disagree that it makes sense. That’s called overhead and should be figured into their operating costs. Otherwise I would expect customers that come in physically to do business to be charged a brick and mortar fee since I don’t utilize that “feature”. If it were my pharmacy I’d fire them like they deserve, but it’s my partner’s choice.