Oof that sounds rough. Maybe the EU custumer service is run different. I never had any major issues with all the lenovos i used or set up for other people. Thinkpads and legions alike. But when i did have a family member break something, it was repaired (not replaced) in a matter of a few weeks without any warranty hassle.

But generally the quality of all things lenovo has definitely gone done in recent years for sure. I would recommend framework but those are not cheap and not really for gaming.