Blizzard make money extraction software now, not games. The lifecycle of their products starts with a complicated system of overlapping, interrelated components like events and currencies and battlepasses and sales and shops and services and items and subscriptions, and then they dress it up to look like a game.
I don’t understand the purpose of Spotify posting a complete work of fiction like this. There’s nothing random about their Shuffle setting, nothing at all. There’s a reason third-party sites that serve no other purpose than to shuffle Spotify playlists exist.